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privacy policy

effective date: 1 december 2020

please read the privacy policy below carefully.

by using the present experiences website ( you are agreeing to the privacy policy as stated below.

privacy policy

  • present experiences wellness services (hereinafter referred to as “present experiences”, “we”, “us”, or “our”) operates the present experiences website (, hereinafter referred to as the “website”).

  • this page informs you of the policies regarding the collection, use and disclosure of personal data when you use the website, and the choices you have associated with that data.

  • present experiences uses the data to provide and improve the website. 

  • by using the website, you agree to the collection and use of information in accordance with the privacy policy.


  • website

  • personal data

    • personal data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

  • usage data

    • usage data is data collected automatically, either generated by the use of the website or from the website infrastructure itself.

  • cookies

    • cookies are files with a small amount of data, which may include an anonymous unique identifier, sent to your browser from a website and stored on your device.

  • service provider(s)

    • service providers are third party companies and/or individuals employed by present experiences to carry out specific services.

  • child(ren)

    • children refers to anyone under the age of eighteen (18).

collection of data

  • present experiences collect several different types of information for various purposes to provide and improve the website.

types of data collected

  • personal data

    • while using the website, you may be asked to provide us with certain personally identifiable information that can be used to contact or identify you (hereinafter referred to as “personal data”).

    • personally identifiable information may include, but are not limited to:

      • name;

      • email address;

      • phone number;

      • cookies and usage data.

    • present experiences may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you.

      • should you wish to opt out from receiving any, or all, of such communications from us, please follow the unsubscribe link or instructions provided in any email we send, or get in touch with us here.

  • usage data

    • present experiences may collect information on how the website is accessed and used (hereinafter referred to as “usage data”).

    • usage data may include, but is not limited to:

      • your computer’s internet protocol address (hereinafter referred to as “ip address”);

      • browser type;

      • browser version;

      • the pages of the website that you visit;

      • the time and date of your visit;

      • the time spent on the pages that you visit;

      • unique device identifiers;

      • other diagnostic data.

  • tracking and cookies data

    • present experiences uses cookies and similar tracking technologies to track the activity on the website, and we hold certain information.​

    • you can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

      • However, if you do not accept cookies, you may not be able to use some functions of the website.

    • examples of cookies we use include, but are not limited to:

      • session cookies - to operate the website;

      • preference cookies - to remember your preferences and various settings;

      • security cookies - for security purposes.

    • other tracking technologies are also used, to collect, track and analyse and to improve the website, including, but not limited to: 

      • beacons;

      • tags;

      • scripts.​

use of data

  • present experiences uses the collected data for various purposes including, but not limited to:

    • providing and maintaining the website;

    • detecting, preventing and addressing technical issues;

    • monitoring the usage of the website;

    • gathering analysis or valuable information so that we can improve the website;

    • notifying you about changes to the website;

    • allowing you to participate in interactive features of the website when you choose to do so;

    • providing customer support;

    • providing you with news, special offers and general information about other experiences which we offer that are similar to those that you have already purchased or enquired about, unless you have opted not to receive such information.

      • should you wish to opt out from receiving any, or all, of such communications from us, please follow the unsubscribe link or instructions provided in any email we send, or get in touch with us here.​

transfer of data

  • your information, including your personal data, may be transferred to and maintained on devices located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

  • if you are located outside malaysia and choose to provide information to present experiences, please note that we transfer the data, including your personal data, to malaysia and process it there.

    • your consent to this privacy policy followed by your submission of such information represents your agreement to the transfer.

  • present experiences will take all the steps reasonably necessary to ensure that all data is treated securely and in accordance with this privacy policy.

  • no transfer of your personal data will take place to another entity, organisation or country unless there are adequate controls in place, including the security of your data and other personal information.

disclosure of data

legal requirements

  • present experiences may disclose your personal data in the good faith belief that such action is necessary for various purposes including, but not limited to:

    • complying with a legal obligation;

    • protecting and defending the rights or property of present experiences;

    • preventing or investigating possible wrongdoing in connection with the website;

    • protecting the personal safety of users of the website or the public;

    • protecting against legal liability.

security of data

  • the security of your data is important to us, however, no method of transmission over the internet or method of electronic storage is hundred percent (100%) secure.

  • while we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

services providers

  • present experiences may employ third party companies and/or individuals (hereinafter referred to as “service providers”) for various purposes including, but not limited to:

    • facilitating the website;

    • providing the website behalf of present experiences;

    • performing website-related services;

    • assisting present experiences in analysing how the website is used.

  • the nominated service providers have access to your personal data to perform tasks on behalf of present experiences and are obligated not to disclose or use your personal data for any other purpose.

links to other sites

  • the website may contain links to other sites that are not operated by present experiences.

  • if you click a third party link, you will leave the website and will be directed to the third party’s site.

  • present experiences does not have control over and assumes no responsibility for the content, privacy policies or practices of any third party sites or services, therefore, you are strongly advised to review the privacy policy of every site you visit.

children’s privacy

  • the website does not address anyone under the age of eighteen (18) (hereinafter referred to as “child”, or “children”).

  • present experiences does not knowingly collect personally identifiable information from anyone under the age of eighteen (18). 

  • if you are a parent or guardian and you are aware that your child has provided present experiences with personal data, please get in touch with us here

  • if present experiences is made aware that personal data is collected from children without verification of parental consent, we will take steps to remove the relevant information from our servers.

changes to the privacy policy

  • present experiences reserves the right, at its sole discretion, to change or modify the above privacy policy at any time by posting the new privacy policy on this page.

  • you will be notified via email and/or a prominent notice on the website, prior to the changes becoming effective.

  • changes to the above privacy policy are effective when they are posted on this page.

  • the effective date at the top of the privacy policy will be updated upon posting the new privacy policy on this page.

  • you are advised to review the above privacy policy periodically for any changes.

if you have any questions about the above privacy policy, get in touch with us and we promise to get back to you shortly.

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