terms & conditions

please read all the terms and conditions below carefully.

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by making a booking with present experiences you are agreeing to all the terms and conditions stated below.

booking policy

• each booking accounts for one (1) participant only, please make separate bookings if you are booking for more than one (1) participant.

• all bookings are handled on a first come, first serve basis.

• to ensure the comfort, health and safety of all, the maximum capacity stated for each experience is strictly observed.

  • bookings exceeding the maximum capacity will automatically be placed on a waitlist.

• a non-refundable deposit is required upon booking to secure your space.

• the balance should be paid in full fifteen (15) days prior to the experience start date.

• in the event the payment of the balance is not received in full fifteen (15) days prior to the experience start date, present experiences reserves the right to assume non-participation and offer the space to another participant.

  • in this case, the deposit paid upon booking will be forfeited.

• the deposit paid upon booking is non-refundable, but may be rolled over to subsequent experiences under special circumstances upon case by case consideration.

• for virtual experiences, payment in full is required upon booking for your space to be confirmed.

cancellation policy

participant cancellation policy

• payments are eligible for refunds if cancellation is made sixty one (61) days or more prior to the experience start date, with the exception of:

  • the non-refundable deposit upon booking;

  • rm100 administrative fee.

• payments are strictly not refundable if cancellation is made sixty (60) days or less prior to the experience start date.

• refunds are not available for any reason including, but not limited to: 

  • health conditions;

  • medical, personal, family, or work emergencies;

  • weather;

  • natural disaster;

  • acts of terrorism;

  • airline cancellations or delays, missed flights, or other transportation issues;

  • change of mind.

• the deposit paid upon booking is non-refundable, but may be rolled over to subsequent experiences under special circumstances upon case by case consideration.

• for virtual experiences, all payments are strictly non-refundable.

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instructor cancellation policy

• participants will be fully refunded, with the exception of the non-refundable deposit upon booking which may be rolled over to subsequent experiences, should the instructor(s) need to be absent from the experience for any reason including, but not limited to: 

  • health conditions;

  • medical, personal, family, or work emergencies;

  • weather;

  • natural disaster;

  • acts of terrorism;

  • airline cancellations or delays, missed flights, or other transportation issues;

  • change of mind.

• for virtual experiences, participants will be fully refunded.​

management cancellation policy

• present experiences reserves the right to cancel or postpone the experience if:

  • minimum sign ups are not reached thirty (30) days prior to the experience start date;

  • rules are enacted prior to the experience start date so that the experience is prohibited from being carried out, or travelling to the experience venue is prohibited;

  • prior to the experience start date, the health and safety of participants are deemed challenged in the event the experience is being carried out.

• in the event the experience is cancelled or postponed,

  • participants will be fully refunded, with the exception of the non-refundable deposit upon booking which may be rolled over to subsequent experiences;

  • any additional transportation, accommodation or travel expenses incurred will not be reimbursed.​

  • ​for virtual experiences, participants will be fully refunded.​

disclaimers (general)

• the total price paid for one (1) experience package accounts for one (1) space on the experience, which covers the inclusions detailed in the experience description, such as:

  • stay;

  • meals;

  • classes;

  • activities.

• insurance is not included in the experience package, but highly recommended for ultimate protection.

• sponsored items are free, and are not included in the total price of the experience

  • requests for a partial or total refund for not receiving the sponsored items will not be entertained.

• present experiences is not responsible for damaged, lost, stolen or missing:

  • personal items;

  • sponsored items.

• present experiences is not responsible for any transportation issues prior to the experience that may delay arrival or result in non-participation, which include, but are not limited to:

  • airline cancellations or delays;

  • missed flights;

  • other transportation issues.

• you must sign and return the liability waiver and experience contract prior to the commencement of the experience.

• photography and filming will be carried out during the experience.

  • the intended use of these materials for present experiences and/or the collaborator(s) may include, but are not limited to:

    • advertising;

    • marketing;

    • fundraising;

    • promotional purposes.

  • upon participating, you agree for present experiences and/or the collaborator(s) to collect and use these materials of you in any public media including, but not limited to:

    • internet;

    • radio;

    • television;

    • print.

  • upon participating, you acknowledge that the consent is being given solely for the benefit of present experiences and/or the collaborator(s), without expecting any form of compensation or benefit from the use of these materials.