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terms & conditions

effective date: 29 january 2021

please read all the terms and conditions below carefully.

by making a booking with present experiences you are agreeing to all the terms and conditions stated below.

booking policy

  • each booking accounts for one (1) participant only, please make separate bookings if you are booking for more than one (1) participant.

  • all bookings are handled on a first come, first serve basis.

  • to ensure the comfort, health and safety of all, the maximum capacity stated for each experience is strictly observed.

    • bookings exceeding the maximum capacity will automatically be placed on a waitlist.

  • a non-refundable deposit is required upon booking to secure your space.

  • the balance should be paid in full fifteen (15) days prior to the experience start date.

  • in the event the payment of the balance is not received in full fifteen (15) days prior to the experience start date, present experiences reserves the right to assume non-participation and offer the space to another participant.

    • in this case, the deposit paid upon booking will be forfeited.

  • the deposit paid upon booking is non-refundable, but may be rolled over to subsequent experiences under special circumstances upon case by case consideration.

  • for virtual experiences, payment in full is required upon booking for your space to be confirmed.

cancellation policy

participant cancellation policy

  • payments are eligible for refunds if cancellation is made sixty one (61) days or more prior to the experience start date, with the exception of:

    • the non-refundable deposit upon booking;

    • rm100 administrative fee.

  • payments are strictly not refundable if cancellation is made sixty (60) days or less prior to the experience start date.

  • refunds are not available for any reason including, but not limited to: 

    • health conditions;

    • medical, personal, family, or work emergencies;

    • weather;

    • natural disaster;

    • acts of terrorism;

    • airline cancellations or delays, missed flights, or other transportation issues;

    • change of mind.

  • the deposit paid upon booking is non-refundable, but may be rolled over to subsequent experiences under special circumstances upon case by case consideration.

  • for virtual experiences, all payments are strictly non-refundable.

instructor cancellation policy

  • participants will be fully refunded, with the exception of the non-refundable deposit upon booking which may be rolled over to subsequent experiences, should the instructor(s) need to be absent from the experience for any reason including, but not limited to: 

    • health conditions;

    • medical, personal, family, or work emergencies;

    • weather;

    • natural disaster;

    • acts of terrorism;

    • airline cancellations or delays, missed flights, or other transportation issues;

    • change of mind.

  • for virtual experiences, participants will be fully refunded.​


management cancellation policy

  • present experiences reserves the right to cancel or postpone the experience if:

    • minimum sign ups are not reached thirty (30) days prior to the experience start date;

    • rules are enacted prior to the experience start date so that the experience is prohibited from being carried out, or travelling to the experience venue is prohibited;

    • prior to the experience start date, the health and safety of participants are deemed challenged in the event the experience is being carried out.

  • in the event the experience is cancelled or postponed,

    • participants will be fully refunded, with the exception of the non-refundable deposit upon booking which may be rolled over to subsequent experiences;

    • any additional transportation, accommodation or travel expenses incurred will not be reimbursed.​

    • ​for virtual experiences, participants will be fully refunded.​

disclaimers (general)

  • the total price paid for one (1) experience package accounts for one (1) space on the experience, which covers the inclusions detailed in the experience description, such as:

    • stay;

    • meals;

    • classes;

    • activities.

  • insurance is not included in the experience package, but highly recommended for ultimate protection.

  • sponsored items are free, and are not included in the total price of the experience

    • requests for a partial or total refund for not receiving the sponsored items will not be entertained.

  • present experiences is not responsible for damaged, lost, stolen or missing:

    • personal items;

    • sponsored items.

  • present experiences is not responsible for any transportation issues prior to the experience that may delay arrival or result in non-participation, which include, but are not limited to:

    • airline cancellations or delays;

    • missed flights;

    • other transportation issues.

  • you must sign and return the liability waiver and experience contract prior to the commencement of the experience.

  • photography and filming will be carried out during the experience.

    • the intended use of these materials for present experiences and/or the collaborator(s) may include, but are not limited to:

      • advertising;

      • marketing;

      • fundraising;

      • promotional purposes.

    • upon participating, you agree for present experiences and/or the collaborator(s) to collect and use these materials of you in any public media including, but not limited to:

      • internet;

      • radio;

      • television;

      • print.

    • upon participating, you acknowledge that the consent is being given solely for the benefit of present experiences and/or the collaborator(s), without expecting any form of compensation or benefit from the use of these materials.

disclaimers (overnight stay)

  • each booking accounts for one (1) participant only, please make separate bookings if you are booking for more than one (1) participant.

  • all rooms and bedding are allocated on a first come, first serve basis.

  • should you have any requests for your stay, kindly specify upon booking.

    • while we aim to accommodate these requests to our best abilities, we cannot guarantee that all requests will be fulfilled.

  • room size and amenities may vary slightly from the pictures displayed.

  • if you do not specify who your roommate(s) is/are upon booking, present experiences reserves the right to assume you are open to sharing the room with any participant(s).

    • ​please select "female", "male" or "either" upon booking to give us an idea of which gender you will be comfortable sharing with.

  • if you are booking a shared bed, you must specify a roommate who is also booking a shared bed.

    • if you do not specify, present experiences will assign another participant to share the bed with you.

    • please select "female", "male" or "either" upon booking to give us an idea of which gender you will be comfortable sharing with.

    • due to covid-19 considerations, bed sharing option is only applicable if you are sharing the bed with your friend or family member.

    • if a booking is not received from the participant you specify within seven (7) days of receiving your successful booking, present experiences will allocate the next available non-sharing bedding option to you.

disclaimers (virtual experiences)

  • the booking window may differ between experiences - please visit the individual experience page to find out more.

    • bookings received outside the booking window will not be entertained.​

  • ​family members are allowed to join the experiences with no additional fees, as long as you are staying together and using the same zoom account to access the experience, unless stated otherwise on the individual experience page.​

  • present experiences will start checking you in ten (10) minutes before the start of the experience.

    • please be punctual, present experiences will stop checking you in as soon as the experience commences.

  • unless the technical difficulty arose from present experiences, all payments are strictly not refundable. ​

changes to the terms & conditions

  • present experiences reserves the right, at its sole discretion, to change, modify, add or remove any of the above terms & conditions at any time by posting the new terms and conditions on this page.

  • changes to the above terms & conditions are effective when they are posted on this page.

  • the effective date at the top of the terms & conditions will be updated upon posting the new terms and conditions on this page.

  • you are advised to review the above terms & conditions before making a booking.

if you have any questions about the above terms & conditions, get in touch with us and we promise to get back to you shortly.

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